Policies

Payment

Paypal and all major credit cards are accepted.

Shipping

It is best to leave 3-6 weeks for production for bulk, made to order event gifts (tote bags, tea towels, wood ornaments, and banners).  Check the main product page for "Current Turn Around Times."  Rush orders may be met upon request.  Larger bulk orders will take 3-6 weeks to fulfill - buyer will be notified in these cases.  

Please allow 3-5 business days for ready to ship handmade gifts, and DIY supplies.

We ship USPS or UPS/Fed Ex.

Moko & Company is not responsible for lost or stolen items.

We will ship to the provided shipping address.

Tracking information will be emailed to you upon shipping.

Returns

Event Favors:

Due to the custom nature of our products we are unable to accept returns for our custom tote bags, tea towels, and ornaments, unless orders were processed incorrectly by Moko & Company.  In these cases, Moko and Company will work to replace such items.

DIY & Handmade Items:

Please refer to specific product page for return policy.

For returnable items: Returns must be made within 10 days of receipt in same condition as received.

Shipping charges will not be refunded and buyer is responsible for return shipping costs unless Moko & Company is at fault for return reason.

Additional Information

All of our bulk gifts are made to order.  There may be slight variances in colors than seen in photos.